So How Does One Build Trust? stephen covey

1. Listen well. If you think I'm important enough to listen to me when I talk, then I'm going to think more highly of you.

2. Make and keep promises. Twenty-somethings have been let down by their parents' generation and are cynical. Counter that cycle by doing what you say you'll do.

3.Clarify expectations. It may not be anything more than poor communication that has you failing to trust someone else. Go the extra mile and explain in detail what you really hope will happen.

4. Kindnesses and courtesies. When was the last time you sent someone a nice thank you note? Do that and you say to them, "You are significant." In return, they will trust you more.

5. Be loyal to those not present. Talk behind my back and , if I find out, my trust will go down. Conversely, if you refrain from gossip and critical talk, you honor others.

6. Apologize. When you take the blame for something and apologize, my respect for you will increase. Apologies show that you've got your ego in check, that defensiveness doesn't control you.

7. Forgive. People make interpersonal mistakes all the time. How do you trust someone who doesn't forgive others when they make a mistake? To err is human, to forgive is divine.

8. Be honest. When someone is more known for their tap dancing than their honesty, you don't know where you stand or what version of the truth you'll get. Be a straight shooter and people will trust you more.

9. Show appreciation. Who doesn't like to be thanked? It boosts your sense of significance and you know that you've got value in another person's eyes.

10. Give and receive feedback. Giving feedback involves taking a risk. You could be wrong or your perceptions could be rejected. But feedback is something we all need. Give it well and you've given a gift, one that can build trust.